Management Team
Leadership and governance

Top Creative highly qualified team use their expertise, along with our bespoke technology tools, craft and deliver the very best investment and logistics service to individuals and families, and businesses of all sizes.
Top Creative strongly believes that good corporate governance provides a sound foundation in running a responsible and sustainable organization.
The Group organizational structure is guided by customer needs and marketing functions, integrating various business and operating procedures, strengthening risk control, improving financial management, and implementing integrated cross-marketing functions to ensure that the entire organization management and business model are in line with international best practices. It is customary to provide customers with satisfactory financial services with a new management style and to improve business performance.

We have a client-oriented culture focused on delivering value-creating solutions with transparency, integrity, professionalism, discipline, vigour, innovation and progressiveness.
As the laws and regulations are becoming updated and complete, for example, the Personal Data (Privacy) Ordinance is becoming more and more precise; it definitely set a challenge to the financial industry.
We are committed to a high level of integrity, business excellence, world-class execution and corporate governance.
Top Creative has input much resource in quality control. We are very cautious in talents recruiting and training, we particularly focus on the good faith of our staff, business licenses and internal monitoring and so on, we do this to take up the responsibility for the public.
It is this culture that Top Creative reinforces ethical business standards in conducting all business activities with honesty, integrity and fairness.
Meet the people committed to bringing to you fresh customer experiences.

The consistently high quality and rapid processing of complaints is of crucial importance to create a positive customer experience and thus emsure lasting customer loyalty.
We have a clearly defined set of core values in place to outline our expectations on staff conduct when dealing with clients and other stakeholders, including shareholders, regulators, and the communities where we operate. Those values should be reflected in the fair, prompt, and impartial handling of complaints, which includes a complaint handling policy framework to facilitate a consistent approach to complaint management, as well as oversight that satisfies regulatory requirements.
In order to support strong client relationships and client retention. Top Creative is committed to full compliance with complaint handling policy, relevant laws, regulations, guidelines and codes on all aspects of our business：

The guidance around complaint management applies to all employees. The ability to handle formal complaints professionally and transparently is an extremely important factor influencing client satisfaction. We aim to anticipate and avoid potential complaints before they arise. To this end, we pass on process faults to responsible areas for the purpose of achieving quality improvements for our customers.
In addition, our Head of Complaint Management personally contacts selected clients who have given serious complaints. This direct dialogue helps us to better understand the reasons for complaints and provides insight into how we are perceived by our clients.

Our Board is committed to high standards of risk and regulatory management. We operate a ‘three lines of defence’ model ensuring that we are able to monitor and proactively manage risk; allowing us to respond swiftly to any identified issues

• 1st line – provided by the business functions, which have primary responsibility for implementing key controls for identifying and managing regulatory risks, ensuring on-going compliance, and monitoring their effectiveness.
• 2nd line – provided by our compliance function who are responsible for monitoring, reporting and providing advice to our business functions.
• 3rd line – provided by our internal and external audit teams and offers independent assurance that the processes and controls in lines 1 and 2 are appropriate and operating effectively.