CONTACT US
Give us a call at (852)2806-8161
Office Hours:
Monday to Friday from 9:00 a.m. to 6:00 p.m.
Our Customer Service Representative is willing to serve you
GENERAL CUSTOMER POLICY SERVICES
To ensure that you can enjoy the best services, Top Creative has set up a Customer Service Hotline to answer all your queries. For enquiries on general customer policies, please call the Top Creative Customer Service Hotline at +852 2806-8161 or e-mail us at info@hktcinc.com.
CLIENT FEEDBACK HOTLINE (852) 2806-8171
Office Hours:
Monday to Friday from 9:00 a.m. to 6:00 p.m.
“Got a question or suggestion?”
Please hit us up. We’ll get back to you ASAP.
Feedback – Compliments / Complaints / Suggestions
We value your feedback and will be happy to discuss the matter with you in order to enhance the quality of our services.
A complaint is a key ‘moment of truth’ between FTLife and customer – an opportunity to improve the customer relationship and demonstrate our commitment to getting the basics right.
Customers can submit a complaint via any “direct channel” (mail, email, fax, phone, etc.). All complainants are managed in a prompt, equal, fair and efficient way.
Generally, the final reply letter will be issued to the complainant within 30 working days after our investigation. When a final response cannot be provided within the expected time limits, we will inform the complainant about the causes of the delay and indicate when the Company’s investigation is likely to be completed.
Rm 409, CITICORP CENTRE, 18 WHITFIELD ROAD, CAUSEWAY BAY, HONG KONG
Business Hours:
Mon-Fri: 9:00am-6:00pm
Phone Number::
2806 8161
Fax Number:
2806 8699